AUSTRALIA WIDE FREE EXPRESS SHIPPING FOR ALL ORDERS ABOVE $230.00 + 30 DAY RETURNS

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FAQ'S

My jeans don't fit! Can I return them for an exchange ?

  • Yes absolutely. Please return your item within 30 days from the date you received your order provided the garment is in new condition, unwashed and all tags in place.
  • Exchanges of merchandise are subject to availability of stock and you can exchange for a different style if the size you require is not available. Any additional variation in price is the responsibility of customer
  • Fill in the contact us page & include your order number & date of purchase
  • Customer is responsible for shipping fees on return items and for reshipping on exchanges. 

Return Processing time:

  • Once we receive your package your return will be processed within 3-5 business days. You will be notified by e-mail once your return has been processed. Please email us the item you wish to exchange for and we will advise if there are any additional charges owing. Your exchange will then be processed and dispatched.

How long will it take to receive my order ?

Domestic Shipping

  • Your order will be processed and dispatched the following day. If your order is placed on a weekend it will be dispatched the next business day.
  • We use Australia Post shipping and domestic orders should arrive within 2-5 business days depending on your location.

International Shipping

  • Your  shipment is dispatched through Australia Post the following business day and we will forward a tracking number via email. Your item should arrive approximately 5 -10 days after we ship.
  • Please visit Australia Post on line tracking system
  • Please be aware if your package goes missing, there's nothing we can do about it and we cannot be held liable.
  • Duties: Some countries charge import duties and other fees. Sorry we don't have any control over this and it's your responsibility to pay for any fees.

Can I return sale items of if I change my mind ?

  • No sorry: [ sale items are non returnable ]

    How do I know what size to order ?

    • Please check the size chart provided. If you are unsure with sizing of the jeans may we suggest you lay your best fitting pair of jeans on a flat surface. Measure around the waistband and use this measurement to coincide with the same size measurement displayed on the size chart. If you feel you could be between sizes we recommend to select the larger size.
    • Alternatively our customer service team is available to answer any queries you may have. 

      How do I know my payment is secure ?

      • We have chosen PayPal and Shopify Payments as our payment gateway because it uses industry-leading technology (such as SSL) to keep your information safe. PayPal and Shopify automatically encrypts your information in transit from your computer to ours using Secure Sockets Layer protocol(SSL)The three pillars making Pay Pal and Shopify secure are technology,experience and privacy.

       Returns Address:

      Jeans 2 die 4

      My Post 1004456947

      Runaway Bay Post Shop

      10 Lae Drive,

      Runaway Bay 4216

      Queensland. Australia

      Trading as Jeans 2 die 4

      ABN 59675711292 

      A/C 675711292

       

       

      Subscribe

      Jeans 2 Die 4 Size Chart

       

      J2d4

      AU

      UK

      US/CAN

      EU

      Waist cm

      Waist Inch

      Hip

      cm

      Hip Inch

      XS

      6

      6

      4

      1

      32

      61 - 63

      24 - 25

      84-87

      33-34

      XS - S  

      8

      8

      6

      3

      34

      65 - 70

      25 - 26

      88-91

      35-36

      S

      10

      10

      8

      5

      36

      70 - 75

      27 - 28

      92-95

      37-38

      M

      12

      12

      10

      7

      38

      75 - 80

      29 - 31

      96-98

      38-39

      L

      14

      14

      12

      9

      40

      80 - 85

      31 - 33

      99-101

      39-40

      XL

      16

      16

      14

      11

      42

      85 - 90

      33 - 35

      102-104

      40-41

      XXL

      18

      18

      16

      13

      44

      90 - 95

      35 - 37

      105-108

      41-42

       

      These measurements are provided as a guide. All products are displayed in Australian sizes. Please contact us if you have any questions or concerns. Our customer service team is available to assist you at all times. 

      FITTING TIP 

      Lay your best fitting jean on a flat surface. Measure around the waistband and then look at the size chart and find the nearest corresponding waist measurment on the size chart.