My jeans don't fit! Can I return them for an exchange ?
- Yes you can return your item within 14 days from when you received your order provided the garment is in new condition, unwashed and tags in place.
- Exchanges of merchandise are subject to availability of stock and you can exchange for a different style if the size you require is not available. Any additional variation in price is the responsibility of customer
- Fill in the contact us page & include your order number & date of purchase
- Customer is responsible for shipping fees on return items and for reshipping on exchanges.
Return Processing time:
- Once we receive your package your return will be processed within 3-5 business days. You will be notified by e-mail once your return has been processed. Please email us the item you wish to exchange for and we will advise if there are any additional charges oweing. Your exchange will then be processed and despatched.
How long will it take to receive my order ?
Your order will be processed and despatched the following day. If your order is placed on a weekend it will be despatched the next business day.
- We use Australia Post shipping and domestic orders should arrive within 2-5 business days depending on your location.
- Your shipment is despatched through Australia Post the following business day and we will forward a tracking number via email. Your item should arrive approxmately 5 -10 days after we ship.
- Please visit Australia Post on line tracking system
- Please be aware if your package goes missing, there's nothing we can do about it and we cannot be held liable.
- Duties: Some countries charge import duties and other fees. Sorry we don't have any control over this and it's your responsibility to pay for any fees.
Can I return sale items of if I change my mind ?
- No sorry: [ sale items are non returnable ]
What if you send me an item that's faulty ?
- We are very sorry and we pride ourselves on delivering you a quality garment. Fill in the contact us page with your complaint and we will respond ASAP to ensure your a happy customer.
How do I know what size to order ?
- Please check the size chart provided. If you are unsure with sizing of the jeans may we suggest you lay your best fitting pair of jeans on a flat surface. Measure around the waistband and use this measurement to coincide with the same size measurement displayed on the size chart. If you feel you could be between sizes we recommend to select the larger size.
- Alternatvely our customer service team is available to answer any queries you may have.
How do I know my payment is secure ?
- We have chosen PayPal and Shopify Payments as our payment gateway because it uses industry-leading technology (such as SSL) to keep your information safe. PayPal and Shopify automatically encrypts your information in transit from your computer to ours using Secure Sockets Layer protocol(SSL)The three pillars making Pay Pal and Shopify secure are technology,experience and privacy.
Trading as Jeans 2 die 4
ABN 59675711292 A/C 675711292